Monday, 3 December 2012

Patient Portals: Being Patient Centric is Essential

With the healthcare sector striving to lay emphasis on accountability, the necessity for HIE (or health information exchange) has become very evident. A central issue in this regard is keeping patients in the loop i.e. information exchange with patients. The Center for Medicare and Medicaid Services (CMS) has proposed rules which highlight the significance of patient involvement. After all, care management isn't restricted to medical practices and hospitals. Indeed, most practitioners will agree that self care at home and work along with self discipline is the secret to an improved and healthier lifestyle. Focusing upon the aspect of better communication, health information exchange gives way to greater personalized interaction. Through frequent follow ups and built in reminders, patients tend to become more vigilant about personal care and are more likely to make healthier choices in their everyday routines.

A study conducted in October of 2012 titled ‘Inviting Patients to Read Their Doctor's Notes' indicates that there is popular support for greater patient involvement by patients and doctors alike. This research showed that patients were enthusiastic about using health IT interfaces and patient portals. Furthermore, the study demonstrated that patients accessed portals on a regular basis and frequently viewed physician's notes. The large majority of patients from this survey reported that they experienced clinically relevant advantages and found minimal concerns with using an online patient portal. Virtually almost all of the patients surveyed wanted the practice of online patient portals to continue. The study also reported that by and large, doctors experienced an almost negligible effect on their work load by applying patient portals. Most importantly, patients reported a notable increase in service delivery once they were allowed access to their information through the portal. Numerous patients in the research claimed that adhering to these online portals was the most beneficial tool they had outside the practitioner's office in terms of care delivery.

As the ONC promotes standardization with its benchmarks for interoperability, we may see a great leap for health information exchange with respect to its implementation this year. The development and production of user centric patient portal models aim to bridge the gap between physician and patient. Meaningful use stage 2 makes it mandatory for providers to implement a patient portal to qualify for government incentives. With the aforementioned initiatives, the healthcare industry as a whole is hopeful that the coming year will bring some much awaited stability for HIE across the nation.

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