Ensuring the resilience of cloud field service software

Author: Sebastian Street
The cloud raises questions about security. But is the attention justified? Is it simply people creating barriers to something new? People use the cloud every day for banking. Cloud computing is everywhere – from the email we use to the way we manage music and our information.

But when you translate cloud computing into the real business world, there are inevitably concerns. Yet the cloud offers superb security and rock solid resilience. It is wise to shop around and really get to the bottom of how secure and robust a potential supplier's systems really are, however.

Any business looking to use cloud field service software should demand that it has a robust and resilient infrastructure. You need to check what kind of data centre will house your data. Is it public, or private? That is, will you have your own private cloud? The answer to that last question should be yes, particularly when using for the cloud for highly confidential and sensitive business data.

A resilient data centre, which uses state-of-the-art security, will have roughly a once in 20-year failure rate. Whilst day-to-day there will be a tiered system in place, which will be a mirrored solution (meaning that data is replicated in each centre). This solution is in place to ensure business continuity – if one data centre should fail, data is fully mirrored within the other centre.

Should IT problems occur, the expectation would justifiably be that business continuity must be a first and foremost concern. You will want to check on disaster recovery measures and plans.It is wise to shop around and really get to the bottom of how secure and robust a potential supplier's systems really are, however.

This is all so when you come to implement and use cloud software services you feel confident from the outset that the software chosen comes with in-built resilience, giving peace of mind that data is going to be secure and available on-demand.

By offering cloud-based services, providers should also communicate and demonstrate a confidence in their infrastructure and use state of the art data centre facilities to house their servers. When choosing you have to understand and buy into the confidence they should communicate to you.

It is then up to you to make a suitable choice. And security and resilience will be one of the major concerns you might want to address. But also consider the functionality, innovative use of technology, whether the software is highly compatible with all mobile devices and the power of inbuilt workforce scheduling capabilities.

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